Last Updated: July 22, 2026

At Mummynshop, we want you to be happy with every purchase. If you receive an item that is damaged, defective, incorrect, or unsuitable, you may request a return or exchange according to the conditions below.

Return Period

You may request a return within 14 days of receiving your order.

Return requests submitted after the 14-day period may not be accepted.

Return Eligibility

To qualify for a return, the product must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Have all original tags and labels attached
  • Be returned in its original packaging
  • Include proof of purchase or an order number
  • Be free from stains, marks, odors, damage, or signs of use

Mummynshop reserves the right to reject a return if the product does not meet these conditions.

Non-Returnable Items

The following products cannot normally be returned or refunded:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final-sale items
  • Products damaged through misuse
  • Items that have been worn, washed, or altered
  • Opened or used hygiene-sensitive products
  • Bibs, burp cloths, or similar items that have been used or opened
  • Products returned without original tags or packaging

This exclusion does not apply when an item was delivered damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@mummynshop.com within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product
  • Photographs of the packaging and delivery label

Once the issue has been reviewed, we may offer a replacement, exchange, store credit, or refund.

How to Request a Return

To request a return, email us at info@mummynshop.com with:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Relevant photographs, where applicable

Please do not send a product back before receiving return instructions from our customer support team. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of:

  • A change of mind
  • An incorrect size selection
  • An incorrect delivery address provided during checkout
  • Personal preference

Mummynshop will cover reasonable return or replacement shipping costs when we confirm that the item was damaged, defective, or incorrectly supplied.

Original delivery charges are generally non-refundable unless the entire order was incorrect, damaged, or defective.

Exchanges

Eligible products may be exchanged for another size, color, or available product.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer store credit or a refund.

Additional delivery charges may apply to exchanges requested because of size, color, or preference.

Refund Approval

After receiving your returned product, we will inspect it to confirm that it meets our return conditions.

We will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method whenever possible.

Refund Processing Time

Approved refunds are normally processed within 7–10 business days after the returned item has been inspected.

Banks, card providers, and payment services may require additional time to display the refund in your account. These processing times are outside Mummynshop’s control.

Cash-on-Delivery Refunds

For eligible cash-on-delivery orders, refunds may be issued through bank transfer, mobile wallet, store credit, or another available payment method.

Customers may be required to provide accurate account information to receive the refund. Mummynshop is not responsible for delays caused by incorrect payment details supplied by the customer.

Order Cancellations

You may request an order cancellation before the order has been processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled and must be handled through the return process after delivery.

Mummynshop cannot guarantee that every cancellation request will be completed before dispatch.

Refused and Undeliverable Orders

If an order is refused without a valid reason or cannot be delivered because incorrect or incomplete information was provided, delivery and return shipping costs may be deducted from any approved refund.

Repeated refusal of confirmed cash-on-delivery orders may result in restrictions on future orders.

Sale and Promotional Products

Sale items may only be returned when they are damaged, defective, or incorrectly supplied unless otherwise stated on the product page.

Promotional discounts cannot normally be reapplied after a return or exchange if the promotion has ended.

Late or Missing Refunds

If you have not received an approved refund:

  • Check your bank or payment account again
  • Contact your bank or card provider
  • Allow the stated processing period to pass
  • Contact us with your order and refund details
Policy Abuse

Mummynshop reserves the right to refuse returns or restrict future purchases where we reasonably identify excessive returns, fraudulent claims, product misuse, or abuse of this policy.

Changes to This Policy

We may update this Refund and Return Policy when our products, services, procedures, or legal obligations change.

The latest version will be published on this page with an updated revision date.

Contact Us

For return, exchange, cancellation, or refund assistance, contact us at:

Email: info@mummynshop.com
Brand: Mummynshop