At Mummynshop, we want every shopping experience to feel simple, smooth, and stress-free. Whether you have a question about an order, need help with a return, or want more information about one of our products, our support team is here to help.

Customer Support

For questions about:

  • Orders
  • Products
  • Sizes
  • Shipping
  • Returns
  • Refunds
  • General inquiries

You can contact us by email at:

info@mummynshop.com

We aim to respond to all inquiries as quickly as possible.

Returns

If you would like to request a return, please contact our support team before sending any item back.

When contacting us, please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos of the item, if applicable

Our team will review your request and provide the next steps.

Return Conditions

To be eligible for a return, items should generally be:

  • Unworn
  • Unwashed
  • Unused
  • In their original condition
  • With original tags attached
  • Returned with the original packaging where possible

Items showing signs of wear, washing, damage, stains, or alteration may not be eligible for return.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send your order details along with clear photos of the item so our team can review the issue and assist you with a suitable solution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

If you need a different size, color, or item, please contact our support team.

Exchanges are subject to product availability and approval.

Need Help?

Our team is always happy to assist with your Mummynshop order.

Email: info@mummynshop.com

Mummynshop
Little looks, big smiles.