Last Updated: July 22, 2026

At Mummynshop, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking, and other important delivery information.

Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Processing time is separate from the estimated delivery time.

Estimated Delivery Time

Estimated delivery times may vary depending on the customer’s location, selected shipping method, courier availability, and external conditions.

Typical estimated delivery times are:

  • Local orders: 3–7 business days
  • Remote-area orders: 5–10 business days
  • International orders: 7–21 business days

These delivery periods are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package weight and size
  • Selected shipping method
  • Order value
  • Available promotional offers

The applicable shipping charge will be displayed during checkout before the order is confirmed.

Free shipping may be offered during selected promotions or when an order meets a stated minimum purchase amount.

Order Confirmation

After placing an order, you will receive an order confirmation by email, SMS, or another available communication method.

Please review your order details carefully and contact us immediately if any information is incorrect.

Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing a tracking number or courier details.

Tracking information may take up to 24–48 hours to become active after dispatch.

Some delivery services or locations may not provide real-time tracking.

Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Complete delivery address
  • Apartment, unit, or house number
  • City and postal code
  • Active phone number
  • Relevant delivery instructions

Mummynshop is not responsible for delays, failed deliveries, or additional charges caused by incomplete or incorrect information provided by the customer.

Address Changes

Delivery address changes may only be requested before the order has been processed or dispatched.

Once an order has been handed to the courier, we may not be able to change the delivery address.

To request an address change, contact us as soon as possible at info@mummynshop.com.

Delivery Attempts

The courier may contact you before attempting delivery.

If no one is available to receive the package, the courier may:

  • Attempt delivery again
  • Contact the customer
  • Leave the package at an approved collection point
  • Return the order to Mummynshop

Additional shipping charges may apply if an order must be shipped again because the customer was unavailable or provided incorrect information.

Cash-on-Delivery Orders

Cash-on-delivery may be available in selected locations.

Customers must provide an active phone number and may be contacted to confirm the order before dispatch.

Mummynshop may cancel an order if confirmation cannot be completed or if the delivery address cannot be verified.

Customers should prepare the correct payment amount where possible.

Delayed Deliveries

Delivery delays may occur because of circumstances beyond our reasonable control, including:

  • Severe weather
  • Public holidays
  • Courier service interruptions
  • Transportation delays
  • High order volumes
  • Customs inspections
  • Political disturbances
  • Natural disasters
  • Incorrect delivery information

We will make reasonable efforts to provide updates when we become aware of a significant delay.

Lost Packages

If your tracking information shows no movement for an extended period or your order has not arrived within the estimated delivery window, contact us at info@mummynshop.com.

Please provide:

  • Your full name
  • Order number
  • Delivery address
  • Tracking number, if available

We will contact the courier and investigate the shipment.

A replacement or refund may only be provided after the courier confirms that the package has been lost.

Damaged Packages

Please inspect your package when it arrives.

If the package or product is damaged, contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs or videos of the package
  • Photographs of the damaged product
  • A photograph of the shipping label

Please keep the product and all original packaging until your claim has been reviewed.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us within 48 hours of delivery.

Include your order number and photographs of the items and packaging received.

After reviewing the issue, we may arrange a replacement, refund, or another appropriate solution.

Refused Deliveries

If a confirmed order is refused without a valid reason, the customer may be responsible for the original shipping fee and any return shipping charges.

Repeated refusal of cash-on-delivery orders may result in restrictions on future purchases.

International Shipping

International shipping may be available to selected countries.

International customers are responsible for ensuring that the products they order are permitted in their destination country.

International delivery times may be affected by customs clearance and local courier services.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

These charges are not normally included in the product price or shipping fee and are the responsibility of the customer.

Mummynshop does not control customs charges or customs processing times.

Separate Shipments

Orders containing multiple products may sometimes be delivered in separate packages.

You may receive more than one tracking number, and the packages may arrive on different dates.

Additional shipping charges will not be applied unless clearly stated during checkout.

Delivery Ownership and Risk

Responsibility for the package transfers to the customer once it has been successfully delivered to the address provided during checkout.

Customers should ensure that the delivery location is secure and that an authorized person is available to receive the order.

Changes to This Policy

Mummynshop may update this Shipping Policy to reflect changes in courier services, delivery areas, shipping rates, business operations, or applicable requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

Contact Us

For questions about shipping, tracking, delayed orders, or delivery issues, contact us at:

Email: info@mummynshop.com
Brand: Mummynshop